Privacy Policy

EFFECTIVE DATE : 08/06/19

We don’t sell your Personal Information to anyone for any purpose. Period. We keep your Personal Information in our business records while you are a customer, or until it is no longer needed for business, tax or legal purposes. We will keep your information safe using encryption or other appropriate security controls. Here’s some of the information we collect:

Account Information includes your name, address, telephone number, e-mail address, service-related details such as payment data, security codes, service history and other information like that.

Network Performance & Usage Information tells us how you use our networks, our products and our services, and how well our equipment and networks are performing.

Location Information tells us where your wireless device is located, as well as your ZIP-code and street address.

TV Viewing Information tells us about which programs you watch and record and similar information about how you use our video services and applications.

Here are the three basic ways we collect it:


  • ► We collect it from how you use our products and services
  • ► We get information from you when you do things like make a purchase from us
  • ► We obtain information from other sources, like credit agencies, marketing companies, and other service providers.

Here are just some of the ways we use it to:


  • ► Provide services and improve your customer experience
  • ► Send you bills for your services
  • ► Respond to your questions
  • ► Address network integrity, help in fraud prevention and network and device security issues
  • ► Do research and analysis to maintain, protect, develop and improve our networks and services
  • ► Let you know about service updates, content, offers and promotions that may be of interest to you
  • ► Improve entertainment options
  • ► Deliver Relevant Advertising
  • ► Create External Marketing & Analytics Reports
  • ► Assist in the prevention and investigation of illegal activities and violations of our Terms of Service or Acceptable Use Policies.

Some examples of who we share your Personal Information with:

Across our companies to give you the best customer experience and to help you get everything we have to offer. consistent with our Policy.

With other companies and entities, to:


  • ► Respond to 911 requests and other emergencies or exigencies
  • ► Comply with court orders and other legal process
  • ► Assist with identity verification, and preventing fraud and identity theft
  • ► Enforce our agreements and property rights
  • ► Obtain payment for products and services including the transfer or sale of delinquent accounts to third parties for collection.

Understanding Personal, Anonymous & Aggregate Information


  • ► What is Personal Information? Information that identifies or reasonably can be used to identify you
  • ► What is Anonymous Information? This is information that doesn’t identify you and can't reasonably be used to identify you specifically
  • ► What is Aggregate Information? We take a whole bunch of people’s data and combine it into anonymous groups or categories
  • ► How do we use this information? We use and share this information in many ways including research, analysis, retail marketing, and Relevant Advertising.

Our Online Privacy Policy for Children


  • ► We want you to know that we don't knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from the child's parent or legal guardian
  • ► Your Choices & Controls
  • ► For information about children’s safety and parental controls
  • ► You have choices about certain types of advertising you get from us
  • ► You can control whether your anonymous information is used in our External Marketing & Analytics Reports
  • ► You can choose whether to receive marketing calls, e-mails or text messages or certain other communications from us
  • ► You have a choice about how we use your Customer Proprietary Network Information.

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